Frequently Asked Questions

• I need to see someone urgently!

  In an emergency, call 0844 580 580 and you can get a same-day appointment with a therapist.

• I am a foreigner and do not have basic insurance (KVG/LAMal); Can I benefit from your services?

  You can benefit from our services in the same way as a Swiss. However, you will have to pay the consultation fee after the session. We will give you an invoice for your insurance.

• Are psychologists covered by the LAMal?

  In accordance with the regulations in force, sessions with a psychologist are covered by the basic insurance (LAMal), insofar as the psychologist acts under medical delegation.

  This is why your psychologist will suggest that you meet with him or her and discuss your situation regularly. You can also, at any time and at your request, meet with this specialist.

• Is it easy to park at the Centre des Toises?

  We have reserved places for visitors. Consultez les plans d’accès de chaque établissement sur la page Kontakt.

• How do I know if I have received my blood test results?

  If everything is in order, your blood results are sent to your doctor or therapist who will give them to you at your next appointment. If the values are out of range, the doctor will contact you as soon as possible.

• What do I have to do to obtain a medical certificate?

  Your request can be addressed to your doctor at Les Toises

• Can my therapist get my file from the CHUV?

  Your therapist can obtain your medical records from the CHUV only with your consent.

• I have side effects with my medication, what to do?

  You can contact Les Toises and ask to speak with your doctor about any side effects you see.

• What if I don’t get along with my therapist?

  Please contact the Admissions Department to let them know the situation;

• Is it possible to cancel an appointment?

  If you are unable to attend, you can cancel your appointment by contacting Les Toises.

  For any missed appointment not excused at least 24 hours in advance, you will be charged the full amount of the non-cancelled consultation.

• Can I talk to my therapist by phone?

  You can contact Les Toises and ask to speak to your therapist. If he is available, we will forward the call to him.

• Is it possible to come with someone to a session?

  It is perfectly possible to bring another person to a session. If the situation allows it, we invite you to discuss it with your therapist beforehand.

   

• Who takes care of my next appointments?

  The next appointments are arranged with your therapist during a session. If you need to, you can call Les Toises to make a new appointment.

• How often are appointments scheduled?

  The frequency of appointments is determined by your therapist depending on the situation.

• How long does a session last?

  A session lasts about 1 hour, except for the first appointment which lasts about 1h30.

• I have been treated for 3 years and I am now 18 years old, will I have to change therapists?

  Follow-up with your assigned therapist during adolescence can sometimes continue beyond that.