Frequently Asked Questions

• I need to see someone immediately!

  For emergencies, call 0844 580 580 to get a same-day appointment with a therapist in the Emergency and Crisis.

• I’m a foreign citizen and therefore am not covered by the basic insurance plan (LAMal). Can I still receive your services?

  You can receive our services just like Swiss citizens. However, you must pay for the consultation fees after each session. We will provide you with an invoice for your own insurance.

• Are psychologist services covered under LAMal?

  Sessions with a psychologist are covered by basic insurance (LAMal), minus the deductible and basic contribution amount (depending on your insurance policy).

• Is it easy to find parking at the Centre des Toises?

  Parking spaces are reserved for visitors at the front of the buildings

• How do I find out whether my blood test results have come back?

  If everything is in order, your blood test results will be sent to your doctor or therapist, who will discuss them with you at your next appointment. If your results are abnormal, the doctor will contact you as soon as possible.

• What do I need to do to get a medical certificate?

  You can request one from your doctor at the Centre des Toises.

• Can my therapist access my record at the CHUV?

  Your therapist can only access your CHUV medical record with your consent.

• I’m having side effects from my medication. What do I do?

  You can contact our reception and ask to speak to your doctor to discuss the side effects that you’re experiencing.

• What should I do if I don’t get along with my therapist?

  Please contact the Admissions Service to talk to them about the situation.

• Can I cancel an appointment?

  If you can’t make an appointment, you can cancel it by contacting our reception. If you cancel 24 hours in advance, the appointment will not be invoiced. If you cancel within 24 hours, the therapist may invoice you CHF 50.

• Can I contact my therapist by phone?

  You can call the reception and ask to speak to your therapist. If he or she is available, we will transfer your call.

• Can someone else be with me during my appointment?

  Someone else can be with you during your appointment. If possible, please discuss this with your therapist first.

• Who is responsible for making my follow-up appointments?

  Your follow-up appointments are made with your therapist at each session. If you need to, you can call reception to make a new appointment.

• How often will I have appointments?

  Your appointment schedule is determined by your therapist depending on your situation.

• How long is each session?

  Each session lasts approximately 1 hour, except for the first appointment, which is approximately 1.5 hours.

• I have been seeing a therapist for 3 years and I am now 18 years old. Will I have to get a new therapist?

  It may be possible for you to keep seeing this therapist when you become an adult.